Privacy policy

Who is responsible

Nova Med Life, Box 106, 73 Holloway Road, Highbury & Islington, London N7 8JZ, United Kingdom. Contact: info@novamedlife.com.

What we collect and why

• Email, name, delivery address, phone (optional) — to fulfil and deliver your order and send order status emails. Kept for the period required by tax and accounting law (to confirm).
• Order lines, totals, payment status — contract performance, returns, bookkeeping. Kept for the period required by tax and accounting law (to confirm).
• Consent records (terms accepted, marketing opt-in, timestamp, IP) — proof of consent. Kept while the consent is active (to confirm).
• Contact form messages — to answer your question. Kept for 12 months (to confirm).
• Cart contents — convenience only, stored in your browser until you clear it.

Payments

Card details are entered on our payment provider’s hosted page and never reach our servers. We receive only the payment outcome and a reference.

Who else sees your data

Couriers (name, address, phone for delivery), the payment provider (order reference, amount), and our hosting and email providers as processors.

Cookies and analytics

The store uses no third-party tracking cookies in this version. Any analytics or advertising tags will be added only with a consent banner where required.

Your rights

You can ask for a copy of your data, correct it, or have it deleted where no legal retention applies. Email info@novamedlife.com.